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We are excited to announce a significant enhancements to our platform with the launch of new Email Integration and Contacts feature. These innovations are designed to empower businesses to manage communications and relationships more effectively through automated and streamlined processes.

Enhanced Email Integration

The new Email Integration allows businesses to set up a dedicated email inbox for their AI chatbots, enabling seamless handling of incoming emails directly through the ChatBotKit platform. This feature not only simplifies email management but also ensures that all communications are centralized, making it easier for businesses to keep track of interactions and respond more promptly.

Key Features of the Email Integration:

  • Dedicated Email Inbox: Automates the receipt and management of emails through an AI-powered system.
  • Contact Collection: Enhances lead generation capabilities by automatically collecting contact information from email interactions.
  • Session Management: Offers customizable session durations to maintain active and engaging conversations.

Advanced Contacts Management

Alongside the Email Integration, ChatBotKit has enhanced its Contacts feature, which now supports both manual and automatic creation of contact profiles. This development is integrated across various platform tools, including email and widget interactions, providing businesses with robust tools to collect and manage contact information effectively.

Highlights of the Contacts Feature:

  • Manual and Automatic Contact Creation: Facilitates the addition of new contacts both manually and via automated data capture during interactions.
  • Integration with Conversations: Links contact profiles directly to specific conversations, allowing for personalized communication and better service delivery.
  • Multi-Platform Synchronization: Ensures that contact information is updated and accessible across different communication channels.

These new features are part of our commitment to providing businesses with the tools they need to succeed in a digital-first world. By automating critical communication processes and enhancing contact management, we are helping businesses improve their engagement strategies and build stronger relationships with their customers.

The Email and Contacts integrations are available immediately to all ChatBotKit users and are expected to set a new standard in automated customer interaction solutions.

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